Frequently Asked Questions
Is it painful?
Not at all! Our tests do not require a stick up your nose. You just need to provide saliva.
Is this a sputum/saliva test or nasal swab?
This is a sputum/saliva test. You provide saliva and we test it.
Is this a RT-PCR test?
These are PCR tests—they meet nucleic requirement as well—using saliva samples (and not mucus from the nasal swabs).
When should I expect test results?
Our results come back within 1-3 days. For expedited orders, results are returned within 24 hours from the time the sample arrives at the lab. (Eastern Time).
How do I get my test results?
We email your results to you so that you can easily store and pull up to show as proof of your lab work.
Is it covered by insurance?
We accept out-of-pocket payment only. Our goal is to get you timely test results so that you can return home and/or get to your destination. By not dealing with insurance companies, we have removed all delays and barriers to help you meet travel requirements imposed by states, airlines, and countries.
What is considered an emergency to get test results faster?
A person might need to book an immediate flight for a family emergency or business trip or meet a travel requirement by a country or state to get Covid testing within a 48-hour window before the departure date and time.
Why do I need to disclose my passport number?
Some countries require passport numbers be printed on the test results.
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